Shipping
Fast & Reliable Shipping for Your Timeless Wardrobe
At Jacintheal, we understand that getting your carefully curated slow fashion pieces quickly and safely is important. That’s why we offer fast, reliable shipping from our Singapore-based warehouse to customers locally and internationally.
Shipping Destinations
- Local Shipping (Singapore): Enjoy complimentary delivery within 5-7 business days across Singapore.
- International Shipping: We ship worldwide! Delivery times vary by country, typically between 6-12 business days.
Shipping Methods & Costs
We partner with trusted courier services to ensure your order arrives promptly and in perfect condition.
| Destination | Standard Shipping (SGD) | Free Shipping Minimum (SGD) | Estimated Delivery |
| Singapore | FREE | No min. purchase | 5-7 business days |
| Malaysia | $10 | $300 | 6-8 business days |
| Thailand & Hong Kong | $20 | $400 | 8-10 business days |
| Indonesia, Brunei, Cambodia, Vietnam, Myanmar, Philippines & Taiwan | $30 | $500 | 10-12 business days |
| Japan, Korea, Australia & New Zealand | $50 | $600 | 10-12 business days |
| Europe, USA & Canada | $80 | $800 | 10-12 business days |
Order Processing Time
All orders are processed within 1-2 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.
Tracking Your Order
Once your order is shipped, you’ll receive an email with your tracking number and courier details. You can easily track your parcel online to stay updated on your delivery status.
Customs, Duties & Taxes
For international orders, customs duties, import taxes, and fees are the responsibility of the customer and may be charged upon delivery. Please check with your local customs office for more information.
Shipping FAQs
Q: Do you offer expedited shipping?
A: Yes! We offer expedited next-day shipping within Singapore for a flat rate of SGD 15.00. If you have any special shipping requests, please don’t hesitate to contact us.
Q: Can I change my shipping address after placing an order?
A: Please contact us ASAP. If the order has not yet shipped, we can update your address.
Q: What happens if my package is lost or delayed?
A: Contact us immediately, and we will assist you in locating your parcel or issuing a replacement/refund if necessary.
Contact Us
If you have any questions about your order or our shipping policies, please reach out to our friendly customer support team at jacinthealofficial@gmail.com.
Shop with confidence at Jacintheal — where timeless fashion meets seamless delivery.